ORDER CANCELLATION & CHANGES
Once your online order has been placed we are unable to make any changes. This includes updating the address of the order, canceling the order and applying discount codes to the order. If there is time to make your requested changes before dispatch we will do our best to make this happen. We reserve the right to charge an administration fee for any changes made after your order has been placed.
Delivery address and details are the customers responsibility. If we are unable to deliver a package to the contact address we will contact you to arrange a re-delivery. All costs related to re-delivery will be charged to the customer. In the event that you do not want the items redelivered it is the customers responsibility to ensure the parcel is returned to us. On receiving the delivery back to our warehouse we will refund you the purchase cost minus the shipping fees. Please note, we do not allow combining orders and postage overages.
When you pre-order with us it means that the items you have ordered are not yet in stock. Lead times before dispatch vary and any items ordered alongside your pre-order item will be dispatched when your final item is ready. Any stock delivery delays are not the responsibility of Noss & Co, however we will always do our best to get our items to you ASAP.
REFUNDS & EXCHANGES
We do not offer refunds or exchanges for change of mind, incorrect selection or sale items of any kind. However we will happily grant store credit for faulty or damaged items. If you are not 100% satisfied with your purchase, please email firstname.lastname@example.org within 7 days of receiving your item. Once we have approved your return you will need to post the faulty/damaged product/s back to the provided address within 14 days of receiving the item, fully packaged in its original condition. On receiving the item back in our warehouse you will be granted a store credit voucher for the cost of the product plus shipping fees incurred. If you receive an incorrect item we will send out the correct item upon receiving proof of postage that the incorrect item is on its way back to us. Please note that lost parcels are not the responsibility of Noss & Co, therefore we recommend you use tracked postage to send your items back to us.
Due to the nature of the business all personalized items are unique. Therefore, please note that items of this nature may look slightly different to the images you see online.