Returns Policy

 

**Order Changes & Cancellations**

Once you've placed your order with us, we strive to get it to you as quickly as possible, which means changes might be tricky. This includes updates to your address, canceling your order, or applying discount codes. However, if there's still time before dispatch, we'll do our best to accommodate your request. Please note, there might be a small admin fee for changes after your order is placed.

**Delivery**

Ensuring we have the correct delivery address is up to you. If we can't deliver to the address provided, we'll reach out to arrange a re-delivery. Any additional delivery costs will be your responsibility. If you prefer not to have the items redelivered, please ensure the parcel is returned to us. Once we receive it back, we'll refund your purchase cost minus the shipping fees. Please remember, we can't combine orders or adjust postage costs.

**Pre-Order Deliveries**

When you pre-order, it means your items aren't in stock just yet. Dispatch times can vary, and any items ordered alongside your pre-order will be sent once everything is ready. While we can't control stock delivery delays, we promise to get your items to you as soon as possible.

**Refunds & Exchanges**

We don't offer refunds or exchanges for change of mind, incorrect selection, or sale items. However, if you receive a faulty or damaged item, we're happy to provide store credit. Just email us at kirsty@nossandco.com.au within 7 days of receiving your item. Once approved, please return the faulty/damaged product in its original condition within 14 days. We'll issue a store credit voucher for the product cost plus any shipping fees. If you receive the wrong item, we'll send the correct one as soon as you provide proof of return postage. Please use tracked postage as we can't be responsible for lost parcels.

**Personalized Items**

Each personalized item is unique, so they might look a bit different from the images online. We hope you love the personal touch!